Privacy Policy
1. Introduction
This Privacy Policy explains how Ayur Health Tourism, operating as a medical and wellness tourism facilitator, collects, uses, protects, and discloses personal information you provide when using our website and services.
We are a platform that connects individuals ("Users") with a network of hospitals, wellness resorts, and healthcare providers ("Partners") across India offering various packages. We are a mediator and do not provide medical services directly. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect various types of information to provide and improve our services. The information we collect falls into two categories:
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Personal Information: This is information that can be used to identify you. We collect this when you voluntarily provide it to us, such as when you fill out a contact form, request a quote, or register on our site. This may include:
- Name, address, and contact details (email address, phone number).
- Demographic information (age, gender, nationality).
- Sensitive Personal Data: Due to the nature of our services, we may collect sensitive health-related information, such as:
- Medical history and reports.
- Current health conditions, diagnoses, and treatment preferences.
- Relevant images (e.g., scans, X-rays).
- Prescriptions and medication details.
- Information required for visa applications (if we assist with this).
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Non-Personal Information: This information does not directly identify you. We collect this automatically as you interact with our website. This may include:
- Your device's IP address.
- Browser type and version.
- Pages you visit on our site, the time and date of your visit, and the time spent on those pages.
- Referral sources and other usage data.
- Information collected through cookies and other tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Facilitate Services: We use your personal information, including sensitive health data, to connect you with suitable Partners who can provide the medical or wellness packages you are interested in. This is the primary purpose of our service.
- To Communicate with You: We use your contact information to respond to your inquiries, provide quotes, send updates about your requests, and share relevant information about our services.
- To Improve Our Website: We use non-personal information to analyze website usage, understand user trends, and enhance the functionality and user experience of our platform.
- For Marketing and Promotions: With your explicit consent, we may send you promotional emails or newsletters about new services, special offers, or relevant content. You have the right to opt-out of these communications at any time.
- For Legal and Regulatory Compliance: We may use your information to comply with legal obligations, enforce our terms of service, and protect our rights or the rights of our Partners and Users.
4. How We Share Your Information
We take the privacy of your information very seriously. We will only share your personal data in the following circumstances:
- With Your Consent: We will share your personal and health-related information with our verified Partners (hospitals, wellness resorts, etc.) only with your explicit consent, as required to facilitate your health tourism journey.
- Third-Party Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, and marketing. These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or a government request, or if we believe such action is necessary to protect our rights, property, or safety, or that of our Users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
5. Data Security
We are committed to protecting your personal information. We have implemented reasonable security measures, including physical, technical, and administrative safeguards, to protect your data from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your password confidential if you create an account on our site.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
7. Your Rights
Under Indian law, including the Digital Personal Data Protection Act, 2023, you have certain rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data from our records, subject to legal retention requirements.
- Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data at any time. This may affect our ability to provide certain services to you.
To exercise any of these rights, please contact us using the details provided below.
8. Cookies
Our website uses "cookies" to enhance your user experience. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and personalize content. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may prevent you from using some features of our website.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Effective Date." We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: